Shipping policy
SHIPPING POLICY
Last updated: October 27, 2026
At Elvorly, we aim to make your shopping experience as simple and convenient as possible. This Shipping Policy explains how we process and deliver orders placed through our online store.
1. SHIPPING DESTINATIONS
Elvorly currently targets customers in the United States and Canada.
Shipping availability depends on the product, destination, and services available through our shipping partners. Available shipping options and applicable charges will be displayed at checkout.
If shipping is unavailable to your location, you may not be able to complete your order.
2. ORDER PROCESSING
Orders are generally processed within 1β3 business days after payment has been successfully received.
Processing times may be longer during holidays, promotional periods, or other periods of unusually high order volume.
Once your order has been processed and shipped, tracking information will be provided when available.
Order processing time is separate from transit time.
3. DELIVERY TIMES
Delivery times vary depending on your location, product, shipping method, and fulfilment arrangements.
Estimated delivery times will be displayed at checkout where available.
Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather conditions, public holidays, and other circumstances outside our reasonable control.
4. SHIPPING WITHIN THE UNITED STATES
For orders delivered within the United States, available shipping methods, costs, and estimated delivery times will be displayed at checkout where available.
Actual delivery times may vary depending on the destination and shipping service used.
5. SHIPPING TO CANADA
For orders delivered to Canada, available shipping methods, costs, and estimated delivery times will be displayed at checkout where available.
International shipments entering Canada may be subject to customs processing, duties, taxes, or other import charges, as described below.
6. CUSTOMS, DUTIES, AND TAXES
Depending on the shipping arrangement and destination, orders may be subject to customs duties, import taxes, or other charges imposed by the relevant authorities.
Any applicable charges and responsibility for payment will depend on the order, shipping terms, and applicable law. Please review the charges disclosed at checkout and any information provided before completing your purchase.
Elvorly does not control customs processing times or decisions made by customs authorities.
7. ORDER TRACKING
When tracking is available, tracking information will be sent to the email address provided at checkout.
Please allow time for tracking information to become active after your order has shipped.
If you have not received tracking information or need assistance locating your order, contact us at noumanmazen@gmail.com.
8. DELIVERY DELAYS
We work with our fulfilment and shipping partners to deliver orders as efficiently as possible.
However, delays may occur because of carrier disruptions, customs processing, severe weather, public holidays, or other unforeseen circumstances.
If your order appears to be significantly delayed, please contact us so we can help investigate its status.
9. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has entered processing or fulfilment.
If an order is returned because of an incorrect or incomplete address supplied by the customer, additional shipping costs may apply if reshipment is available, subject to applicable law.
10. LOST OR DAMAGED SHIPMENTS
If your order appears to be lost in transit or arrives damaged, contact us at noumanmazen@gmail.com with your order number and any relevant tracking information or photographs.
We will review the situation and work with our shipping partners to determine the appropriate next steps.
Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.
11. CONTACT US
If you have questions about shipping or your order, please contact:
Store: Elvorly
Email: noumanmazen@gmail.com