ELVORLY — RETURN AND REFUND POLICY

Last updated: October 27, 2026

At Elvorly, we want you to shop with confidence. This policy explains how returns, refunds, and order cancellations work for purchases made through our store.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order, subject to the conditions outlined below.

To qualify for a change-of-mind return:

• The product must be unused and in its original condition.

• The product must be returned with its original packaging, where applicable.

• Beauty, skincare, makeup, and personal-care products must remain unopened, unused, and sealed where applicable for hygiene reasons.

• You must provide your order number or proof of purchase.

• You must contact us for return approval before sending the product back.

For approved change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed or required by applicable law.

2. Beauty and Personal-Care Products

For hygiene and safety reasons, we generally cannot accept change-of-mind returns for opened, used, or unsealed skincare, cosmetics, makeup, or other personal-care products.

This restriction does not apply to faulty, damaged, defective, or incorrectly supplied products, or where a return or refund is required by applicable law.

If you are unsure whether your product qualifies for a return, please contact our support team before sending it back.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, faulty, or different from what you ordered, contact us at noumanmazen@gmail.com as soon as possible.

Please include your order number, a description of the issue, and clear photographs where relevant.

We will review your request and work with you to determine an appropriate solution, such as a replacement or refund, in accordance with applicable law.

4. Refunds

Once an approved return has been received and inspected where applicable, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

If you have questions about your refund, please contact noumanmazen@gmail.com.

5. Exchanges

If you wish to exchange an eligible product, please contact us before returning it.

If an exchange is unavailable, you may be able to return the eligible item under this policy and place a separate order.

Faulty, defective, or incorrectly supplied products will be handled in accordance with applicable consumer protection laws.

6. Order Cancellations

You may request an order cancellation within 15 minutes of placing your order, provided it has not already entered fulfilment.

After this period, we may be unable to cancel the order if processing or fulfilment has begun.

Please email noumanmazen@gmail.com as soon as possible if you need to request a cancellation.

This cancellation policy does not limit any rights you may have under applicable law.

7. Consumer Rights

Customers in the United States and Canada may have rights under applicable federal, state, provincial, or territorial consumer protection laws.

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded or limited.

Our voluntary 30-day return policy is separate from any rights you may have under applicable law.

8. Contact Us

For questions about returns, refunds, exchanges, or cancellations, please contact:

Store: Elvorly
Email: noumanmazen@gmail.com

Please include your order number so we can assist you more efficiently.